Shipping policy

Thank you for visiting and shopping at our store. The following terms and conditions constitute our Shipping Policy.

Order Processing & Shipping

All orders are handcrafted and processed according to the type of product, current stock, and processing levels. As each item is made with care and requires adequate drying and preparation time, processing times may vary.

Orders may take up to 15 business days to arrive. During periods of high order volume, delivery may take a little longer. If there is a significant delay with your order, we will contact you via email.

Delivery times are estimates only and may occasionally be affected by carrier delays, customs processing, or other circumstances beyond our control.

Shipment Confirmation & Order Tracking

Once your order has been dispatched, you will receive a Shipment Confirmation email containing your tracking information, where available.

Customs, Duties and Taxes

We are not responsible for any customs duties, taxes, or additional fees applied to your order. Any charges incurred during or after shipping are the responsibility of the customer.

Damages

We are not liable for products damaged or lost during shipping. If your order arrives damaged, please contact the shipping carrier as soon as possible to file a claim.

Please retain all packaging materials and damaged items until your claim has been processed.