Frequently Asked Questions

Our bases feature a universal design specifically tested for the Thermomix (TM6, TM5, and TM31), but they are fully compatible with other food processors of similar dimensions, up to a maximum width of 28cm.

We offer a luxury line with four finishes: White and Black marble, Etruscan Grey, and the exclusive Onyx Gold.

The most common mistake is dragging the device across the countertop, which damages the weight sensors on the feet. Our base uses low-friction rubber casters: when you move the base, the robot remains stationary on it, protecting the scale’s precise calibration.

Yes. The base acts as a heat shield, insulating the robot’s electronic and plastic components from the residual heat of the stovetop, helping extend the lifespan of your investment.

Yes. The base absorbs most vibrations and remains steady during use. It only moves when the user intentionally applies manual force.

Absolutely. All you need is a damp cloth and a mild detergent to keep the surface spotless. Do not use harsh chemicals since they may damage the surface.

Yes. We ship throughout Europe, with a special focus on Switzerland, Italy, Portugal, Spain, France, and Germany. Shipping costs are included in the price for all EU countries. Additional fees will apply for other countries.

It is the customer’s responsibility to verify the stove's width. We are not liable for this error, but exchanges are possible, with shipping costs applied to the customer.

Since all bases are handmade, delivery may take up to 30 days, depending on demand and stock availability.

At Levitta, you can conveniently pay using a variety of payment methods. These include credit cards such as Visa, Mastercard, and American Express, as well as PayPal, Klarna, and Twint.